1. Introduction

This policy explains how orders, delivery, payments, returns, refunds, exchanges, and customer support are handled on https://www.matts-book-store.com/​.

Our store sells digital ebooks. Unless clearly stated otherwise, no physical products are shipped.

2. Shipping Options

Because our products are digital ebooks, we do not offer traditional postal or courier shipping.

Ebooks are delivered electronically by one or more of the following methods:

• download link;
• email delivery;
• customer account access;
• instant access through the website after purchase.

3. Supported Shipping Zones

Digital ebooks may be available to customers in multiple countries or regions, depending on payment provider availability, local laws, and website settings.

We reserve the right to restrict sales or access in certain locations where required by law, payment provider rules, or technical limitations.

4. Shipping Costs

There are no physical shipping costs for digital ebooks.

Any applicable taxes, transaction fees, or currency conversion fees may be shown at checkout or charged by your payment provider.

5. Order Processing and Delivery Times

Ebook orders are usually processed automatically after successful payment.

In most cases, access to the ebook will be provided immediately or shortly after purchase. Delivery may be delayed if:

• payment has not been completed;
• payment requires verification;
• the email address entered is incorrect;
• there is a technical issue with the website, email system, or payment provider;
• fraud prevention checks are required.

If you do not receive your ebook after purchase, please contact us at matt@matts-book-store.com

6. Payment Options

We may accept payment through the methods shown at checkout. These may include:

• debit card;
• credit card;
• PayPal;
• Apple Pay;
• Google Pay;
• other payment methods supported by the website or payment provider.

Available payment methods may change from time to time.

7. Payment Requirements

Payment must be completed in full before ebook access is provided.

By placing an order, you confirm that:

• the payment information you provide is accurate;
• you are authorised to use the chosen payment method;
• you agree to pay the full amount shown at checkout;
• you understand that the product is digital and may be delivered immediately after purchase.

If payment is declined, cancelled, reversed, or disputed, we may suspend or remove access to the ebook.

8. Returns and Exchanges

Because ebooks are digital products, they cannot be physically returned.

We do not usually offer exchanges for digital ebooks once they have been delivered, downloaded, opened, or accessed, unless required by law or unless there is a genuine issue with the product.

9. Refund Policy

Refunds may not be available once a digital ebook has been delivered, downloaded, or accessed.

However, we may review refund requests where:

• the wrong ebook was supplied;
• the ebook file is defective or inaccessible;
• a duplicate purchase was made by mistake;
• there was a technical issue preventing access;
• a refund is required by applicable consumer law.

Refund requests should be sent to:

matt@matts-book-store.com​

Please include your name, order number, email address used for purchase, and a short explanation of the issue.

10. Damaged, Defective, or Inaccessible Digital Products

If your ebook file is damaged, corrupted, incomplete, or cannot be accessed, contact us as soon as possible.

We may offer one of the following solutions:

• a replacement download link;
• access to a corrected file;
• technical support;
• a refund, where appropriate.

11. Lost Packages

Because we sell digital ebooks, there are no physical packages to lose in transit.

If you cannot find your ebook delivery email, please check your spam, junk, promotions, or other email folders. If you still cannot locate it, contact us and we will help where possible.

12. Incorrect Customer Information

Customers are responsible for providing accurate contact and billing information when placing an order.

If you enter an incorrect email address, delivery of your ebook may be delayed. Contact us as soon as possible if you believe your order details are incorrect.

13. Fraud Prevention

We reserve the right to delay, cancel, or refuse orders that appear suspicious, fraudulent, or in breach of our Terms and Conditions.

14. Contact Information

For questions about orders, delivery, payments, refunds, or ebook access, contact:

Matt Walker
Email:matt@matts-book-store.com