Returns Policy

1. Introduction

This Returns and Refunds Policy explains how we handle returns, exchanges, refunds, damages, and issues for purchases made through https://www.matts-book-store.com/.

Our store sells digital ebooks. Because ebooks are digital products, they cannot be physically returned once delivered, downloaded, opened, or accessed.

2. Digital Product Returns

We do not usually accept returns for digital ebooks once the ebook has been delivered, downloaded, accessed, or made available to you.

By purchasing an ebook and choosing instant digital delivery, you agree that the ebook may be supplied immediately after payment.

For UK online sales of downloads or streaming services, customers must be asked to agree to instant delivery and confirm that they understand they may lose the 14-day cancellation right once the download or access begins.

3. Damages and Issues

Please check your ebook as soon as you receive access to it.

the ebook file is corrupted;
the download link does not work;
you received the wrong ebook;
the ebook is incomplete;
you cannot access the ebook after purchase;
you were charged more than once for the same order.

We will review the issue and, where appropriate, offer a replacement download link, corrected file, technical support, or refund.

4. Non-Returnable Items

The following items are generally non-returnable:

ebooks that have already been downloaded;
ebooks that have already been accessed or opened;
digital products delivered instantly after purchase;
promotional or discounted digital products, unless required by law;
products purchased using incorrect customer details where the ebook was successfully delivered to the information provided.

This does not affect your legal rights where the digital content is faulty, incorrectly described, inaccessible, or not supplied.

5. Exchanges

We do not usually offer exchanges for ebooks.

However, we may consider an exchange if:

you accidentally purchased the wrong ebook and have not downloaded or accessed it;
the wrong ebook was supplied to you;
there was a technical issue with the original ebook file.

Exchange requests are reviewed case by case.

6. Refunds

Refunds may be considered where:

the ebook was not supplied;
the ebook file is defective or inaccessible;
the wrong ebook was delivered;
a duplicate payment was made;
a refund is required by applicable consumer law.

For digital content issues, UK consumer guidance recognises that customers may be entitled to remedies where digital content is not supplied or does not meet required standards.

If your refund is approved, the refund will usually be made to your original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

7. Refund Requests

To request a refund, contact us at:

Matt Walker
Email: matt@matts-book-store.com

Please include:

your full name;
order number, if available;
email address used for purchase;
title of the ebook purchased;
a short explanation of the issue.

8. Contact Information

For questions about returns, exchanges, refunds, or problems with your ebook, contact:

Matt Walker
Email:matt@matts-book-store.com

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